Data Center Engineer at ConvergeOne in Naperville, IL
Responsibilities Collaborates and consults with customers, vendors and contractors to provide expert technical solutions in support of Maintenance and Managed Services contracts in a fast paced and demanding environment Follows up with customer contacts to ensure satisfactory resolution Reports findings, track progress and document customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Develops positive working relationships with internal and external customers Qualifications Required Qualifications 2 years' experience using an automated ticketing system Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel Must possess excellent oral and written communication skills in English Highly skilled in writing with details, accuracy and consistency Strong analytical , interpersonal, and relationship building skills Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance Strong work ethic and personal drive to excel Strong sense of urgency and commitment to get the job done Superior negotiation, coordination, and conflict resolution skills Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications 2 years' experience in a data center environment Industry certifications Two years working experience in the managed services industry Bachelor's degree in an IT related field Understanding of TCP/IP networking
Salary Range:
$80K -- $100K
Minimum Qualification
Data Science & Machine LearningEstimated Salary: $20 to $28 per hour based on qualifications.
Salary Range:
$80K -- $100K
Minimum Qualification
Data Science & Machine LearningEstimated Salary: $20 to $28 per hour based on qualifications.
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