Field Support Manager (FT) Customer Service & Call Center - Naperville, IL at Geebo

Field Support Manager (FT)

3.
3 Quick Apply Full-time 2 hours ago Full Job Description Job
Summary:
The Field Support Manager will provide managerial support to more than one location.
They will fill in for location mangers and offer any support to keep the location running efficiently.
Essential Functions:
Work one on one with customer's operations manager for planning purposes, volume forecasting and pro-active problem solving.
Promote, participate, and deliver monthly safety training assisting with the establishment of safety programs.
Provide support and relief for field operations across the region.
Responds timely to recruiters, employees' and customer's questions or concern as soon as possible.
Be available 24/7 for Operations business as necessary.
Full profit and loss accountability for the Operation Center.
Accountable for the claims performance at the Operations Center, including the immediate reporting of accident, OS&D, and accident/cargo claims.
Provide reports for Billing, Level of Service, Operations and Safety accurately and in a timely manner according to the internal or external customer.
Other duties are required.
Other Requirements:
Bachelor degree in Supply Chain Management/Business or related field.
Five years of experience in the transportation industry.
Basic computer skills required, including Outlook, Excel, Word, and TMW.
Excellent oral and written communication skills required.
Good problem solving skills necessary.
Must be able to work independently.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.

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