Client Care Service Coordinator
Naperville, IL Naperville, IL Full-time Full-time $17 - $18 an hour $17 - $18 an hour The Role at a Glance We are excited to bring on a Client Care Service Coordinator to join our team.
The focus of the Service Coordinator revolves around increasing the service traffic of the dealership by handling inbound service calls and making outbound service calls which produce solid and specific appointments for the service department.
The ideal candidate will have a passion for communicating with a diverse group of clients and providing them with assistance.
This role is the perfect great way to earn an excellent wage, get comprehensive benefits, and take the first step that could lead you into a career with us.
What you'll be doing Mastering all training materials and scripts.
Developing a solid understanding of product information related to the makes and models and all major services provided by the service department.
Developing a thorough understanding of and demonstrating adherence to Client Care policies and procedures.
Acts as the essential communication link between the customer and the dealership! What we're looking for Must-haves:
Demonstrated proficiency of the Client Care software.
Extraordinary telephone communication skills.
Friendly demeanor and excellent work ethic.
Attention to detail Nice-to-haves:
Previous experience in a call center is a plus.
What's it like to work here? At Bill Jacobs Motorsport, we love what we do.
We make meaningful contributions each and every day.
Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.
What's in it for YOU:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Our team members also enjoy a comprehensive benefits program including:
Competitive wages based on experience.
Generous health insurance, dental insurance, vision insurance, life insurance and supplemental insurance plans - including Pet Insurance, Legal Insurance, and Identity Theft Insurance.
401K Plan with company matching contributions.
Employee discounts on vehicle purchases, parts, and service including employee lease program.
Wellness programs for employees and family members.
Tuition reimbursement program.
Opportunity to further your career with a rapidly growing and successful growth-minded organization.
On-going training and career development opportunities aligned with your personal goals and aspirations.
About The Company Bill Jacobs Motorsport, is a multi-franchise, award-winning luxury dealer organization that includes manufacturers such as BMW, MINI, VW, Jaguar, and Land Rover.
We have served the Chicagoland area for over 70 years and are a well-respected brand in the community.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Weekend availability Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The focus of the Service Coordinator revolves around increasing the service traffic of the dealership by handling inbound service calls and making outbound service calls which produce solid and specific appointments for the service department.
The ideal candidate will have a passion for communicating with a diverse group of clients and providing them with assistance.
This role is the perfect great way to earn an excellent wage, get comprehensive benefits, and take the first step that could lead you into a career with us.
What you'll be doing Mastering all training materials and scripts.
Developing a solid understanding of product information related to the makes and models and all major services provided by the service department.
Developing a thorough understanding of and demonstrating adherence to Client Care policies and procedures.
Acts as the essential communication link between the customer and the dealership! What we're looking for Must-haves:
Demonstrated proficiency of the Client Care software.
Extraordinary telephone communication skills.
Friendly demeanor and excellent work ethic.
Attention to detail Nice-to-haves:
Previous experience in a call center is a plus.
What's it like to work here? At Bill Jacobs Motorsport, we love what we do.
We make meaningful contributions each and every day.
Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.
What's in it for YOU:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Our team members also enjoy a comprehensive benefits program including:
Competitive wages based on experience.
Generous health insurance, dental insurance, vision insurance, life insurance and supplemental insurance plans - including Pet Insurance, Legal Insurance, and Identity Theft Insurance.
401K Plan with company matching contributions.
Employee discounts on vehicle purchases, parts, and service including employee lease program.
Wellness programs for employees and family members.
Tuition reimbursement program.
Opportunity to further your career with a rapidly growing and successful growth-minded organization.
On-going training and career development opportunities aligned with your personal goals and aspirations.
About The Company Bill Jacobs Motorsport, is a multi-franchise, award-winning luxury dealer organization that includes manufacturers such as BMW, MINI, VW, Jaguar, and Land Rover.
We have served the Chicagoland area for over 70 years and are a well-respected brand in the community.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Weekend availability Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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