Healthcare Customer Service Representative
Naperville, IL Naperville, IL Full-time Full-time $40,000 - $60,000 a year $40,000 - $60,000 a year 1 day ago 1 day ago 1 day ago Healthcare Customer Service Representative The Customer Service Representative is responsible for effective customer support to ensure a positive experience with Context 4 Healthcare products.
The Representative will work closely with customers using company team members including Technical Support, Operations, and Sales, to successfully implement and support purchased software solutions.
The goal is to foster customer loyalty and advocacy while maintaining a high level of annual support and upgrade renewals.
An attention to detail, strong follow-through skills, customer service focus and an ability to multi-task are important skills.
This is a full-time position in our Naperville headquarters.
Specific duties include:
Recommends changes in client service strategy as needed.
Identifies and facilitates solutions to client problems or needs.
Participates in formulating company policies and developing strategic goals and objectives.
Identifying and educating clients on issues and trends impacting programs.
Assists with managing contacts with customers after initial purchase Keep current customer information up to date in Microsoft Dynamics CRM.
Act as internal advocate for clients and follow through on specific customer issues that require attention.
Handle inbound phone, web or email support for customers nationwide.
Provide basic analysis, diagnostics and resolution and take corrective action in order to maintain maximum customer productivity.
Manages customer inquiries and issues regarding all products.
This position is responsible and accountable for client Personal Health Information (PHI) and as such, is responsible for following all company HIPAA requirements.
Qualifications Healthcare software and industry understanding and experience required.
BS/BA degree in related field or equivalent experience is required.
Experience in Hospital or Healthcare arena from either business or clinical perspective or both Experience delivering desired business results in consultative client services role 1-2 years experience in an operations, client services and or sales team Must possess administrative Microsoft skills Exceptional customer service aptitude desired.
Excellent verbal and written communication skills with the ability to effectively work with clients on technical and business issues.
Outstanding ability to work within a team environment.
Ability to collaborate on understanding the potential client's requirements.
Job Type:
Full-time Pay:
$40,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Naperville, IL 60563:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Representative will work closely with customers using company team members including Technical Support, Operations, and Sales, to successfully implement and support purchased software solutions.
The goal is to foster customer loyalty and advocacy while maintaining a high level of annual support and upgrade renewals.
An attention to detail, strong follow-through skills, customer service focus and an ability to multi-task are important skills.
This is a full-time position in our Naperville headquarters.
Specific duties include:
Recommends changes in client service strategy as needed.
Identifies and facilitates solutions to client problems or needs.
Participates in formulating company policies and developing strategic goals and objectives.
Identifying and educating clients on issues and trends impacting programs.
Assists with managing contacts with customers after initial purchase Keep current customer information up to date in Microsoft Dynamics CRM.
Act as internal advocate for clients and follow through on specific customer issues that require attention.
Handle inbound phone, web or email support for customers nationwide.
Provide basic analysis, diagnostics and resolution and take corrective action in order to maintain maximum customer productivity.
Manages customer inquiries and issues regarding all products.
This position is responsible and accountable for client Personal Health Information (PHI) and as such, is responsible for following all company HIPAA requirements.
Qualifications Healthcare software and industry understanding and experience required.
BS/BA degree in related field or equivalent experience is required.
Experience in Hospital or Healthcare arena from either business or clinical perspective or both Experience delivering desired business results in consultative client services role 1-2 years experience in an operations, client services and or sales team Must possess administrative Microsoft skills Exceptional customer service aptitude desired.
Excellent verbal and written communication skills with the ability to effectively work with clients on technical and business issues.
Outstanding ability to work within a team environment.
Ability to collaborate on understanding the potential client's requirements.
Job Type:
Full-time Pay:
$40,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Naperville, IL 60563:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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