HR Shared Services Coordinator

Company Name:
PerkinElmer
_1200-05-14">HR Shared Services Coordinator
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Job Type :Full Time
Career Level :Experienced (Non-Manager)
Education :High School or GED
Location :Naperville IL US
Job Description :
The HR Shared Services Coordinator serves as first point of contact for employee assistance and information. Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company policies and procedures. This function works closely with the HR team, employees and management. This position also supports the department in the administration of other transactional work assigned to HR Shared Services organization. This position supports the HR HUB from a transactional and maintenance perspective to insure documents are current and updated on a regular basis.
Responsibilities:
Professionally and accurately responds to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes. This will include telephone, IM/chat, e-mail and drop-in face-to-face interactions.
Quickly and accurately resolves issues in professional, sensitive, customer-focused manner in accordance with company policies and procedures.
Escalates complex issues (in accordance with and as defined by Human Resources) to the appropriate HR Business partner or manager with appropriate and complete documentation on work performed to date.
Interfaces with internal and external departments and resources to furnish or obtain needed information to close issues not escalated.
Refers employees, managers, retirees, and families to HR self-service technology (HR HUB), outside vendors, or other resources as appropriate.
Actively looks for opportunities to improve knowledge base processes.
Ensures HR Hub portal site is regularly maintained and updated with current resources.
Meets identified issue resolution and escalation metrics as defined by HR leadership.
Assists with special projects as needed.
Maintains high degree of confidentiality
Performs other duties as requested
Job Requirements :
High school diploma or equivalent. Associate's degree preferred.
At least 3+ years or equivalent of work experience in a role that required strong customer service skills and abilities.
Must possess strong customer services orientation with the ability to navigate complex conversations, determine customer needs and provide solutions that satisfy customers.
Good understanding of HR practices and business acumen.
Strong problem solving and organizational skills.
Excellent MS Office skills a must
Must possess strong communication skills to build sustainable working relationships throughout the organization.
Must possess a proactive relationship style to deal with all issues that may be sensitive in nature.
Excellent customer service skills to deal will all levels of business contacts.
Preferred:
At least 1 or more years in a Human Resources and/or related field
Experienced working under the applicable employment and other regulations governing Human Resources policies, procedures and practices.
General experience in human resources
Exposure to SAP HCM systems
PERKINELMER IS AN EEO/AA EMPLOYER
PerkinElmer provides competitive compensation plans / Top notch training and development /
Comprehensive benefits package / Paid time off and holidays / Generous tuition reimbursement plan /
401(k) with match and immediate vesting / An environment that fosters career growth.
PerkinElmer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status.
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