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HelpDesk (Level 2) / Technical Support / Desktop Support


Technical Support / Helpdesk / Desktop support (Level 2)

Naperville IL
Contract



Provide Level 2 desktop field support directly onsite for client problem resolution.
o Ensure compliance of desktop and laptop PCs with IT standard configurations and procedures.
o Utilize MS Windows Server administration tools to resolve client issues.
o Swap out or maintain desktop or laptop PC hardware, software, components or peripherals.
o Troubleshoot PC operating systems.
o Utilize software distribution tools and standard desktop support tools.
o Become familiar with specific Business Unit environments.
Qualifications:
o Associate's or BA/BS degree in Computer Science or related field or equivalent experience providing desktop support or Help Desk services.
o Excellent interpersonal skills and basic computer support are required for this position.
o Strong analytical skills to resolve problems and think creatively.
o Excellent oral and written communication skills, including the ability to make formal presentations to various audiences.
o Demonstrated ability to work effectively as part of a team.
o Ability to work in a virtual environment (working with remote co-workers using virtual technologies).
o Sound knowledge of Microsoft Office tools including Excel, PowerPoint and Word.

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